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The Occupations Health and Safety Administration (OSHA) defines workplace violence as “… any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the worksite. It ranges from threats and verbal abuse to physical assaults and even homicide. It can affect and involve employees, clients, customers, and visitors.” OSHA further states “Each employer – shall furnish to each of his employee employment and a place of employment which are free from recognized hazards that are causing or are likely to cause death or serious physical harm to his employees”. OSHA requires that every employer (regardless of size) provide their employees with an Emergency Action Plan (EAP). If you have 9 or fewer employees it can be...

In 1943 Abraham Maslow proposed that motivation is the result of a person's attempt at fulfilling five basic needs: physiological, security, social, esteem, and self-actualization. According to his theory, these needs create internal pressures that can influence behavior. Many of you may be familiar with the pyramid model that often accompanies this theory, with the absolute basic human need being Physiological. These needs are required for human survival; air, food, water, shelter, clothing, and sleep. These are the needs that must be met first before we can focus on any other need. What many companies fail to note, is that just one step above these base needs is Security; security of body, employment, resources, mortality, family, and property. When these needs are met, we...

The article by Mike Wood I posted a couple of weeks ago Why 'Move, Escape, or Attack' is superior to 'Run, Hide, Fight', generated a lot of interesting chatter. The feedback ran the gamut from “love it” to “same thing” to “hate it”. So many noteworthy opinions on the topic, it became almost impossible to respond to them all. But I would like to address the main points made by so many in our industry and why I found the article particularly interesting. Does the verbiage really matter? Absolutely! For two reasons; 1.     Words influence mindset. If I told you that something was unlikely to ever happen, would you train differently than if you knew it to be a certainty. The word “if” has an entirely different connotation than the word...